The operating system behind a mail-in knife sharpening business that serves all 50 states from one shop in Minnesota.
Sharpow built something rare: a service people genuinely love, powered by real craftsmanship at a real shop. But scaling a physical service nationwide means tracking kits in transit, managing turnaround promises, keeping customers coming back, and growing without losing what makes you different.
Kits in the mail, on the bench, headed back. Knowing where every order stands without checking three systems.
A sharpening customer who buys The Stick is worth 4x more. Tracking that journey from first kit to repeat buyer.
Kowalski's, school fundraisers, DTC, retail expansion. Each channel performs differently. Knowing which ones to double down on.
Every mail-in kit from activation to return shipment. Turnaround times, bottlenecks, and SLA monitoring in real time.
See who's a first-timer, who's on their third sharpening, and who bought The Stick. Build the repeat-purchase flywheel.
DTC vs retail vs fundraisers. Track revenue, volume, and customer quality by acquisition channel so you invest where it counts.
One shop in Edina. Every kitchen in America.
SharpowOS exists so the team can focus on what they do best, making blades perfect, while the business runs itself around them.